Can I change or return the order once received?

We are proud to offer item exchange and return for ''one time only'' and this is applicable for UAE customers only. The customer should inform us by Email or Whatsapp in maximum 48 hours after receiving the order, the cost of AED 50 will be handled by the customer for the delivery service. Item should be in a new condition with it's packaging, incase of return back the item, refund will be transferred to customer bank account within 14 days.

My item got damaged after only one use, what is the process?

We are sorry about this. All of our products are authentic and certified by their manufacturer. However, tell us more about your unpleasant experience and we’ll address the case, but we do not return nor exchange damaged items which been used several times or misused.