Exchanges & Returns
Can I change the item or size once I receive the order?
We are proud to offer item exchange if the customer is not satisfied with the product or size. The customer should inform us by Email or Whatsapp in maximum 48 hours after receiving the order. The shipping cost will be handled by the customer to the courier company for their courier service.
I've changed my mind and want to return my order and get refund, can I do that?
At Mensdoor we are flexible to provide a "refund" to our customers as an option. The customer should inform us by Email or Whatsappn in maximum 48 hours after receiving the order that he/she wants to return the order. The shipping cost will be handled by the customer to the courier company for the courier service.
Please note that the item should be in a good condition with it's packing, otherwise we can't accept the refund.
I want to check my items before paying the Cash on Delivery amount, can I do this?
Yes you can. The delivery company will ask you first to pay their delivery service charge and then you are allowed to open the parcel to check the item, if you were satisfied then they will ask to pay the remaining balance.