Can I change or return the order once received?
We are proud to offer item exchange and return for ''one time only'' and this is applicable for UAE customers only. The customer should inform us by Email or Whatsapp in maximum 48 hours after receiving the order, the cost of AED 50 will be handled by the customer for the delivery service. Item should be in a new condition with it's packaging, incase of return back the item, refund will be transferred to customer bank account within 14 days.
My item got damaged after only one use, what is the process?
Any products purchased from our shop (except for neckties and wallets) is warranted for a period of one (1) year from the original date of purchase under the terms and conditions of the warranty. However, we cannot cover any damage caused by accidents, negligence, or other factors not due to defects in materials and workmanship.