Can I change or return the order once received?

We are proud to offer item exchange and return for ''one time only'' and this is applicable for UAE customers only. The customer should inform us by Email or Whatsapp in maximum of 48 hours after receiving the order. The cost of AED 50 will be handled by the customer for the delivery service. Item should be in a new condition with its packaging.

For exchange:

If there is a difference in price, then customer needs to pay the extra amount. The extra amount will be added in the new order which we will be creating along with the exchange fee of AED 50. But in case the new item is less than the product amount, then we will give a discount code to the customer equal to the amount difference. The discount code is one-time use only and valid for one year.

For return:

The delivery service fee of AED 50 will be deducted from the total amount of the refund. The refund will be transferred to customer bank account within 14 days.

 

My item got damaged after only one use, what is the process?

We are sorry about this. All of our products are authentic. However, tell us more about your unpleasant experience and we’ll address the case. We do not return nor exchange damaged items which been used several times or misused.

We can process the return within 30 days from the date of purchase.



How to submit a request for Exchange or Return online?

Please use the below link and follow the simple steps to submit the request.